It sounds like a real melodrama, but incidentally today morning I opened the News Papers, I read about 5 Star rating for Kingfisher Airlines. I was happy about one of my preferred airlines, as I was slated to take the 1035 hrs IT0204 from
So ultimately the boarding completed at around 1135 hrs and doors were closed only for the Captain to announce at around 1150hrs that we are No.#6 in departures and will take another 15 minutes for us to be airborne. I again thought no problem as this is usual ATC problem. But we were airborne only at around 1220 hrs or 1225 hrs. Still I said no issues. But the real heroics of the So much hyped 5 star service started after that.
I just happened to navigate on the route direction page to identify that the flight has diverted back to
Another round of applause for the Onboard crew as it had been another 15 minutes that we got grounded at
The flight somehow took off and we were airborne again at around 1435 hrs or so to reach Delhi around 1705 hrs, where I thought I would provided my feedback to the Duty Manager about the Onboard Staff, but seems the Duty manager knew that they might have to bear the burnt so I guess they went busy with some meeting within, and nobody was available except one poor soul – Supervisor.
So at the end of entire trip the 5 Star rating that I would associate for Kingfisher (with my latest experience) –
Star one – Poor Ground handling by staff where they were not even bothered about the passenger even after 1 hrs delayed boarding
Star two – Poor On Board Communication within the Crew Members
Star Three – Non-responsiveness of Staff – Puneet in particular
Star Four – Adamant staff to listen to a Constructive Suggestion – Puneet in Particular
Star Five – POOR Show by the Onboard Supervisor to take Proactive and quick Decisions, or may be she was too worried helping Business Class Passengers – Tenzil (I guess I remember it right) in particular
I hope that this sort of un professional show by the staff will be taken up seriously within Kingfisher, and adequate training requirements would be identified for the respective Crew Member.
Oh well I forgot One star could be added for KILLING time of the Passengers, I missed two meetings at my office, and the work spilled over to tomorrow. I guess the same would have happened with other passengers too. Loss of One Days’ Productivity, I guess you guys understand the COST OF TIME for someone in Business and Service Industry….
A Simple Apology doesn’t help, you got to find ways to ensure this DOES NOT REPEAT in future.